Refund Policy

Returns & Exchanges

All sales are final. We do not accept returns, exchanges, or refunds, except in cases where we are unable to fulfill your order (e.g., an item is out of stock).

We encourage customers to carefully review product descriptions, sizing information (including our size chart), and estimated delivery timeframes prior to placing an order. If you have any questions, please contact us before purchasing — we’re happy to help.

Order Issues
If you receive an incorrect or damaged item, please notify us within 2 days of delivery. Include the following in your message:

Your order #
Clear photos of the item you received
A brief description of the issue

Our team will review the situation and provide support if the error is on our end.

FAQ's

Are all items authentic?

Yes, Authenticity is always 100% guaranteed. Every item we offer is carefully sourced and undergoes a thorough, multi-step inspection to ensure both authenticity and quality.

We work only with trusted, reputable suppliers. Once an item is received, it goes through a second round of authentication and condition review, including hygiene and quality checks for all vintage and pre-owned pieces.

We do not support or condone the sale of counterfeit or replica goods under any circumstances. If an item cannot be confidently authenticated, it will not be listed or sold — period.

Please Note:

Because many of our items are vintage or archival, original packaging (such as dust bags, authenticity cards, or boxes) may not always be included. This is completely normal, as accessories are often separated from the item over time. However, this does not affect authenticity.

Everything included with your purchase will be clearly detailed in the product description so you always know exactly what to expect.

How long does shipping take?

Standard shipping typically takes 5-14 business days. Express shipping options are available at checkout.

Will I be responsible for Duties and Customs?

International customers are responsible for any customs duties, import taxes, or fees that may be required by their country upon delivery.

We are legally required to declare the full and accurate value of each item on all customs documentation. We do not mark packages as gifts or undervalue shipments.

If customs fees are not paid and the package is returned to us, the buyer will be responsible for covering a new shipping fee if they choose to have the item re-shipped.

Please note that ExcuseMyVintage does not cover, refund, or reimburse any customs or import charges under any circumstances.

If you have questions or need clarification regarding international customs, shipping, or duties, feel free to reach out — we’re here to help.

How can I get an item sourced?

To request a sourced item, simply send us a message (via Instagram DM @excusemyvintage or our contact form) with the item name, brand, size, color, and your budget. If you have reference photos, feel free to include those as well.

Once received, we’ll begin searching through our trusted network of suppliers. If the item is located, we’ll share photos, pricing, and condition details for your approval before any payment is made.

Sourcing requests are first come, first served, and availability varies since many pieces are vintage or limited. We recommend reaching out as soon as you know what you’re looking for.

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Refund Policy

FAQ's

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